On January 19, 2016, my daughter’s beloved cat Shadow passed away suddenly. We didn’t have much money and called around. When I got to friends forever, Andrea answered my call. She was kind, compassionate, and truly caring. She talked me through the process, answering questions I didn’t even realize I had. We tried to go to her that night but there was a truck accident on RT 287 and we would never have made it on time. We agreed to meet at 9am. Andrea was there ready for us. She expressed sympathy right off the bat and brought us to a sitting room. Andra walked us through everything, giving us plenty of options and showing nothing but empathy for our loss. After we picked everything and paid, she gave us plenty of time to sit with shadow and mourn. She treated our shadow with such care, it brought us to more tears seeing someone treat her with such respect. Andrea gave us the option of being there for the creamation, but I didn’t think my daughter would be able to handle it, so we declined. When it was through, Andrea gave us a beautiful little cedar box with shadows ashes in them, along with her hair and whiskers in a cute little vial and her paw prints on a card for my daughter to always have. before we left, she showed us where she lovingly took care of shadow and hugged my daughter as we left. I don’t want to think about ever having to go through this again, but seeing as I have a dog and turtle at home, one day I will need it. I would 100% go to Andrea and recommend everyone I know and love to go to Andrea. She made a very hard, emotional, terrible thing become a little more tolerable and a whole lot more loving and caring. Thank you so much Andrea.
— Kathleen P.